Return and Refund Policy

Return Qualification Standards

Gandolin permits eligible merchandise to be returned within thirty 30 days of the date of delivery. Return requests submitted after the applicable return period may not be approved and may no longer qualify for a refund or exchange.

To qualify for a return, merchandise must be returned in its original condition. Items must be unused, unworn, unwashed, and free from damage, and must include all original packaging, tags, labels, accessories, and accompanying materials. Merchandise that exhibits signs of use, alteration, improper handling, or damage may be deemed ineligible for return and may be returned to the customer at our discretion.

Gandolin offers customers the opportunity to return eligible products if the purchased item is not suitable, does not meet expectations, or is no longer desired. The right to return merchandise is subject to compliance with the conditions set forth in this policy.

No restocking fees are charged on approved returns. However, customers remain responsible for the cost of returning merchandise to the designated return address.

Upon receipt of the returned merchandise, Gandolin will conduct an inspection to verify compliance with the requirements of this policy. If the return is approved, a refund will be issued to the original payment method used at checkout. Approved refunds are generally processed within seven (7) days following receipt and approval of the returned item, although additional time may be required by banks, credit card issuers, or payment providers before the funds appear in the customer's account.

This Refund & Return Policy should be read together with our Terms of Service and any other policies published on the website.

If You Wish to Initiate the Return Process, Please Follow These Steps:
First, contact us by email at support@gandolin.com, stating your order number and a brief reason for returning the items. Returns without prior approval from our team cannot be processed. Once we receive your request, we will review it as soon as possible and send you detailed return instructions, including delivery address and shipping method information.

Once you have received confirmation and instructions, carefully pack the returned product so that it is not damaged during transport. We recommend using sturdy packaging and filling material, especially for fragile items.

Please note that the customer is responsible for the cost of returning the goods, unless the return is due to an error on our part (e.g., sending the wrong or damaged product).

Refunds
Once we receive your returned item, our team will carefully inspect it to ensure that it meets the return conditions - i.e., that it is unused, unworn, and in its original condition. Once this inspection is complete, we will initiate the refund process.

The refunded amount will be transferred back to the same payment method you used for your original order. This process usually takes up to 7 days, depending on your bank or payment service provider.

We would like to assure you that we do not charge any restocking fees for returning goods.

Exchanges
If you have ordered a product that does not suit you - for example, due to size, colour, or any other reason - we will be happy to help you exchange it. Our goal is for you to be completely satisfied with your purchase, so we strive to make the entire exchange process as simple and quick as possible.

If you wish to exchange an item, please contact us by email. In your message, please include your order number, the name of the product you wish to exchange, and the reason for the exchange. If you already know what you would like to exchange the product for (e.g., a different size or colour), please include this information as well - it will speed up the process.

Once we receive your request, our customer support team will contact you as soon as possible with further instructions. We will provide you with information about the availability of the requested product, how to return the original goods, and any other steps that may need to be taken.

Order Cancellations
We understand that sometimes it is necessary to cancel an order. If you decide to do that, we recommend that you email us as soon as possible so that we can resolve the situation in a timely manner.

However, it is important to keep in mind that once an order enters the processing stage - for example, when it is being prepared for shipment - it can no longer be cancelled. For this reason, prompt communication is key. The sooner you contact us, the greater the chance that we will be able to accommodate you.

If There's a Problem
If you have received a product that has any issues, such as defects or it is different from what you ordered, we are very sorry and apologise for the inconvenience. Your satisfaction is our priority, so we strive to resolve such situations as quickly and efficiently as possible.

To begin the resolution process, please contact us as soon as possible at support@gandolin.com and include your order number in the message, and attach photos of the product that clearly show the damage or discrepancy. These images will help us assess the situation more quickly and propose an appropriate solution.

Once we receive the necessary information, our team will immediately begin working on the case. Depending on the nature of the problem, we will offer you a replacement, refund, or other form of compensation that is appropriate for the specific situation. Our goal is for you to be satisfied with the outcome and to continue shopping with us with confidence in the future.

Customer Support

Hours: Monday to Friday, 10:00 AM to 06:00 PM CDT

Customer support will respond to your inquiries within 12 to 24 hours during business days.

Email: support@gandolin.com
Phone: +14063029917

Store Name: Gandolin

Address:
18810 S Sherman St
Wheatland MO 65779
United States