Shipping Policy

Key Details

• Order Cut-Off: 12:00 GMT
• Processing Time: 0-2 business days (Mon–Fri)
• Shipping Time: 6-10 business days (Mon–Fri)
• Free Delivery: All orders within the UK

Shipping Process
Once you place an order, you’ll get a confirmation email. We process orders within 0-2 business days (Mon–Fri). When your package ships, you’ll receive tracking details via email. You can track your order here. Delivery usually takes 6-10 business days, depending on the location and carrier.

Delays
If your order hasn’t arrived after the estimated time, use your tracking code to check the status. If it still hasn’t arrived, contact us at support@gandolin.com with your order number so we can assist you quickly.

Cancellations
If you wish to cancel your order, email us at support@gandolin.com as soon as possible. Once your order enters processing or shipping, we may no longer be able to cancel it, so prompt contact is key.

Shipping Partner
We ship orders using DPD to ensure reliable and timely delivery. Once your order is dispatched, you will receive tracking information to follow your package every step of the way.

Problems & Issues
If your order arrives defective, or incomplete, we sincerely apologize. Email us at support@gandolin.com with your order number and clear photos of the issue. Once we receive the details, we’ll work quickly to offer a replacement, refund, or another suitable solution.

Customer Support

Hours: Monday to Friday, 10:00 to 18:00 GMT

Email: support@gandolin.com
Phone: +447451293063

Store Name: Gandolin

Address:
34 Upper Park Rd
London NW3 2UT
United Kingdom