Shipping Policy

Shipping Process

Orders placed through our website are subject to a daily processing cut-off time of 12:00 PM CDT. Orders submitted before the cut-off time on a business day will generally enter processing on the same day.

Following order placement, a confirmation email will be sent to the email address provided during checkout. Orders are generally processed, verified, and prepared for shipment within 0 to 2 business days, Monday through Friday.

Once an order has been dispatched, customers will receive a shipping confirmation email containing tracking information that can be used to monitor the shipment throughout transit. Standard delivery typically requires 6 to 10 business days from the date of dispatch, although actual delivery times may vary depending on destination, carrier operations, weather conditions, and other factors outside our reasonable control.

Taking both processing and transit times into account, customers should generally expect to receive their orders within approximately 6 to twelve 12 business days from the date the order is placed.

All orders shipped within the United States qualify for complimentary standard shipping. No minimum purchase is required to receive free delivery.

Delays
If your order hasn’t arrived after the estimated time, use your tracking code to check the status. If it still hasn’t arrived, contact us at support@gandolin.com with your order number so we can assist you quickly.

Cancellations
If you wish to cancel your order, email us at support@gandolin.com as soon as possible. Once your order enters processing or shipping, we may no longer be able to cancel it, so prompt contact is key.

Shipping Partner
We ship orders using UPS, FedEx or USPS to ensure reliable and timely delivery. Once your order is dispatched, you will receive tracking information to follow your package every step of the way.

Problems & Issues
If your order arrives defective, or incomplete, we sincerely apologize. Email us at support@gandolin.com with your order number and clear photos of the issue. Once we receive the details, we’ll work quickly to offer a replacement, refund, or another suitable solution.

Customer Support

Hours: Monday to Friday, 10:00 AM to 06:00 PM CDT

Customer support will respond to your inquiries within 12 to 24 hours during business days.

Email: support@gandolin.com
Phone: +14063029917

Store Name: Gandolin

Address:
18810 S Sherman St
Wheatland MO 65779
United States